Win a Four-ball at Fairmont St Andrews Golf Course

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Fancy bringing 3 of your friends to play a round of golf on the world class Fairmont St Andrews Golf Course?  See our fantastic competition below where you could win a fantastic 4 ball experience on this famous course.

Final preparations for Ryder Cup 2014 are in full swing with our TBR Events team on site in Gleneagles and our cars and coaches on the road.  TBR Global expects to have around 4000 movements by the time the event comes to a close on Monday September 29th.

Managing director of TBR Global, Craig Chambers, said: "We have got a great events team working on our Ryder Cup contracts and have been planning the event at Gleneagles for almost a yea"

There is a great buzz about the Ryder Cup this week so to keep the excitement going we are giving away a chance to win a four-ball for the Torrance Course at Fairmont St Andrews worth £600.  To be in with a chance of winning this brilliant prize all you have to do is like and share our Facebook page! 

Good luck!

A new record

  

We are not even through September and yet we have beaten some of our records already. It has been extremely busy period for all of the TBR departments and it is definitely paying off. We were thrilled that TBR Scotland managed more jobs in one day than has never been achieved before. On top of that our corporate team had their busiest week ever too. Well done team TBR!

It has not been all work and no play as we got to attend the Inspiring City Awards 2014 in the Radisson Blu in Glasgow. Our managing Director Craig chambers was nominated for the award of “Outstanding Contribution by a young business leader”. Unfortunately he did not win but a great night was had by the team who went. Pictures from the awards night can been seen on our Facebook page, so go have a look and see how we scrub up for a black tie event.

Inspiring City Awards 2014 Nomination

TBR Global is proud to announce that our Managing Director Craig Chambers has been shortlisted for the award of “Outstanding Contribution by a young business leader” at the Inspiring City Awards 2014.

These Awards are organised by Glasgow Chamber of Commerce, in association with The Herald and the city brand PEOPLE MAKE GLASGOW. The aim of these awards is to give recognition to individuals, businesses and organisations who have gone beyond the call of duty to encourage, mentor and support investment and growth in Glasgow.

Craig has been recognised for his role in the company’s rapid growth and the internal improvements he has driven forward. Moreover, his passion, dedication and determination inspires the whole company to thrive.

We believe Craig being shortlisted is not just an individual achievement but a reflection on the great work carried by all staff at TBR Global.

Congratulations!

How far would you go for your clients??

Last week, Andrés Gomis, Account Manager in Spain, attended a client meeting in his homeland.

As well as presenting to his clients on the benefits of TBR and training them on our system, he took TBR branding and Corporate identity to a new level by baking a traditional tuna pie for the team.

Everyone was glad Andres didn’t go too far and use purple colouring to represent our global brand.

Charitable Mud Run

Last Wednesday 23rd of July, two of TBR Global employees took part in the 5K Mud Run for Marcus Rutherford Foundation/Young Adult Cancer Trust organised by Reed & Mackay.

The event took place at a specially designed course in Turnbridge Wells with 65 people taking part. Our Managing Director Craig Chambers and Head of Corporate Travel, David Pettifor participated with a TBR sponsored team.

The event was a great success and enjoyed by all as well as a great opportunity to raise money for charity.

Hong Kong International Events

This month TBR Global has supplied two important international events in Hong-Kong for the trademark and art industries. Both events have received thousands of international participants and have been a great success for our team.


The first event has been organized by INTA, one of the largest global associations of trademark owners, professionals and academics. The INTA’s annual meeting -the 136th for the INTA association- is one of the trademark industry’s premier events of the year.


TBR Global has ensured the ground logistics for a dozen of law firms that during five days -from the 10th to the 14th of May- successfully attended some of the conferences, educational sessions and programs featured by INTA.

From the 15th to the 18th of May, the Art Basel show also took place in Hong-Kong. The show traced twelve decades of art history across its six sectors -galleries, insights, discoveries, encounters, magazines and film- as well as offered extensive opportunities for artists, collectors and visitors.


TBR Global accomplished the logistic service for our VIP clients including daily tours and in-town transfers as well as on-site coordination. For the event, held at the Hong Kong Convention and Exhibition Centre on Hong-Kong Island, TBR daily provided over twelve cars and achieved a very positive feedback from our clients.

TBR's Online System

TBR has created the latest technology for ground transportation services, making us the global leader that we are today and strive to maintain. Utilising our latest manifest management software we plan every job and incorporate specific details; operational 24 hours a day, 7 days a week.

TBR’s online system has various features that make us a step beyond the rest:

A 14 stage automated Quality Control procedure on every booking processed through the system, implemented by a specialised control team based at the TBR headquarters or at on site Events, operating 24/7.

Access online, with secure login, available 24/7. Clients can log on and access their account details; staff can log on and access online content and specialised software to aid in their daily tasks.

Access to complete booking information with driver details worldwide.

Live global job progress, e.g. real-time updates when drivers are on-site, passengers on-board and dropped. Ensuring efficiency is maintained throughout the entire booking and transportation process.

Access to complete job and invoice history for Management Reporting, at the click of a button.

Smartphone friendly communication, which is ideal for Roadshow and event bookers.

2 hour Fixed Base Operator (FBO) check to re-confirm scheduled departure/arrival times and all other details of private jets. This allows for efficiency of the TBR driver and the passenger; if delays occur the TBR team will be well informed due to the online system and will be ready for pick up when the private jet is due.

Customer Profiling, logged onto our system to provide tailored and efficient service to high net worth clients.

Customised Event Software, specifically designed to read excel spreadsheet bookings.

Managing Client Itinerary

TBR is the proud leading Roadshow Specialist in the ground transportation industry. One of the key reasons for this title is due to the global presence of TBR in the industry, functioning in worldwide countries with a large client base; predominantly with top investment banks. TBR has a dedicated team of Roadshow specialists with over 50 years combined Roadshow experience across every region and sector.

Organising a Roadshow:

Our in-house Roadshow team offer a complete Roadshow support service and manage bookings round the clock, ensuring consistent high quality service levels are maintained throughout the entire Roadshow:

• The TBR Roadshow Reservations team manage global itineraries on a daily basis. The client will send their itinerary; including city location, each drop-off location with all addresses, times and requirements for each location and each passenger. 

• At TBR we believe that having the same Reservations coordinator for the entire experience is a key element to our success and high quality. This is also beneficial for the client as they will remain reassured throughout, as they know TBR are fully in control of operations. 

• After the itinerary from the client is broken down by the reservations team, it will be correlated and organised into the TBR system; highlighting airport transfers, travel times and meeting addresses. 

• The management of our supplier is essential to the efficiency of the itinerary and the schedule of the drivers around the world. TBR use a central system which the supplier can access, giving them all the information they require on the job. The TBR system allows all changes to be updated to the same place, as there is 1 centralised storage area; this ensures there are fewer avenues for mistakes and updates can be easily followed. The supplier must confirm their job to inform the TBR reservations team that the driver is on the job and everything is running smoothly. 

• When the job is confirmed and saved it will be updated on the TBR system and an automatic confirmation will be sent out to the client, including such information; date, time, confirmation reference, pick up and drop off locations, drivers name and mobile and the driver car phone number. This information will be sent out when the job is confirmed to ensure plenty of time for error modifications. 

• When the Roadshow is under way, the Roadshow Team will be ensuring all information is being updates and changes in times or diversions are amended correctly.

Day in the life of a Quality Control Manager

TBR is obsessed with quality and control, therefore our control system has the most up to date technology with the most accurate movements of our drivers and locations. It is the job of a quality control manager to manage live jobs and ensure quality is delivered 24/7 around the world.

The Quality Control Manager uses the TBR system to maintain a tight schedule, with the most current information on passenger requirements, updates or changes. TBR drivers will be kept up to date, on the road, with these records and confirm their latest update back at HQ where the controller works in correlation with TBR’s core values to maintain this extremely efficient system.



On a daily basis the TBR system will show the activity of all bookings worldwide. The system is colour coded to highlight the status of a job from beginning to end;

• When any job around the world is about to take place it will automatically jump to the top of the control board and The Quality Control Manager takes immediate action to phone the driver one hour before the transfer, running through a list of pre set questions to ensure the driver has everything that is needed for the job to run efficiently. 

• The Quality Control Manager will check the driver has the most recent job sheet, confirming the most relevant information about the job; both HQ’s and the driver’s job number should be identical meaning they both have the most recent update. 

• If any anomalies arise when the questions are being answered by the driver, it is The Quality Control Manager’s duty to rectify the issue and get the job running smoothly again, ensuring the drivers are on time and update any unforeseen changes such as delays in flights, traffic delays, cancellations or time changes. 

• The work of a Quality Control Manager does not stop there; they will continue to monitor the job right through until the passenger is dropped at the final destination.

• Automated timed alerts to prompt:
• Supplier to accept job
• Drivers details
• Clients complete itinerary
• 2 hour FBO check (private jet)
• One hour driver check 
• Fifteen minute on-site
• P.O.B (Passenger on Board)
• Passenger dropped

Day in the life of an Account Manager...

TBR is a global company with global clients, therefore we need employees who can travel to meet with clients, build relationships and create new ones. An account manager is responsible for this vital role that keeps TBR competitive and reputable worldwide.

There is no average day for an Account Manager; we have to be ready to take a flight when and where the client needs us to be.” Carmen Alvarez (TBR Account Manager)

TBR account managers are based at TBR HQ in Glasgow, however they travel a lot of the time within Europe, meeting with clients and potential clients throughout the continent. The account managers based in the Glasgow office are both from major European cities with English being one of the many languages that they speak; therefore they will use their multilingual skills to communicate with clients and suppliers in their home countries.

The account managers will schedule a variety of meetings each time she goes travelling to meet clients, with the priority of creating a lasting relationship providing the best possible service. The customer is our top priority therefore we want to prove that our values resonate throughout all aspects of the organisation.

New contacts are created around the world by networking; establishing ourselves in a new country or city by creating relationships with new clients and suppliers. A lot of these new relationships will be through connections with existing clients. Each month the Account Managers will build a bank of potential clients in specific areas such as Medical/ Pharmaceuticals, Events, Corporate Travel, Financial Roadshows and VIP Transportation. She will get in touch with companies who require our type of solution and set up meetings to build the foundation of what will hopefully be a long lasting relationship with TBR.

TBR Account Managers are focussed on the human interaction of a relationship, meaning that the work they do is extremely flexible and they must be able to get on a plane and be in a different city the next day.

How can TBR represent your brand?

• Previous Client Portfolio
• Unrivalled Quality Control
• Development on Feedback
• Experienced Staff
• High Quality Staff and Driver Training
• Branding Options

TBR never loses sight of that fact, and constantly strives to ensure our working practices and values reflect those of our clients. We will work in partnership with you on your event, ensuring a successful and memorable brand experience is delivered in tandem with our expert logistics.

Previous Client Portfolio:

TBR was established in 1999 and since then, has been involved with various different sectors for the transportation of clients and executives within these industries, including; Financial Roadshows, Major Sporting Events, Medical/ Pharmaceuticals, Corporate Travel, Financial and VIP Transportation. TBR works alongside an influential selection of clients; London 2012 Olympics, UEFA Champions League sponsors, Deutsche Bank, BNP Paribas and MTV Europe Music Awards.

Therefore TBR has a very strong client portfolio, gaining a diverse background of experience with high numbers of transfers with high profile clients; meeting high demands with efficiency and professionalism.


Unrivalled Quality Control:

TBR have obsession for quality control.
Through bespoke chauffeur management software and industry specific staff, TBR perform 14 quality control checks on every client chauffeur bookings. Our dedication to quality flows throughout the company, and due to a unique combination of quality control programmes, innovation, dedication and passion, we have raised the chauffeuring industry standard globally.


Development on Feedback:
TBR produce a feedback report, detailing all feedback from the client and TBR staff from during the event and the comments after the event. Both positive and negative feedback is vital for TBR to progress and make each event stronger and more efficient.

All aspects of the feedback are very important to TBR as it is analysed to improve our service levels to clients, supplier relations and invoice reconcilement. To develop a better understanding of current and potential clients we must understand their perspective.

Experienced Staff:

We recognise that our employees are the essence of TBR; we encourage an open forum and ensure that every employee is an integral part of the control process. The TBR Events Team will integrate with our client’s existing staff to ensure the seamless management of the event continues from the first proposal to the final reconcilement.

TBR can offer a full range of experienced staff from up to 6 months before the event:

• Project Manager
• Event Manager
• Transport Manager
• On Site Coordinators 
• Airport Greeters 
• Hostess(es)

Branding Options:

In addition to the TBR standard ground transportation service, we also offer various branding options which large corporate firms are likely to use. The branding service is especially for large high profile events where sponsors are using TBR to chauffer their clients or executives.

TBR offer various branding additions:

• Branded paging cards and departure notices.
• Event specific passenger SMS updates
• Vehicle decals
• Branded Accessories (water bottles etc)

What Makes a Roadshow Driver?

Chauffeurs aspire to reach the extremely high level of a Roadshow driver. A Roadshow driver should be operating at a highly skilled level with many years of experience and a varied training background that ensures they are of the highest possible standard.





Roadshow drivers are not just drivers... they are an on-the-road concierge.

Roadshow drivers deal with all passenger requirements and will give recommendations during the Roadshow; whatever the occasion, a Roadshow driver will always be more than willing to help.

Roadshow drivers are there for the passenger’s every need, if their requirements are just to get to their destination as quickly and efficiently as possible; that will be the focus of the driver, if the passenger needs lunch on a tight schedule; drivers will ensure they will get a coffee and a sandwich during the journey.

Roadshow drivers have a car fully equipped for all parts of the journey; with bottled water, newspapers/magazines and in specific journeys, in-car Wi-Fi. Roadshow drivers are prepared for any unexpected emergencies that the client may encounter such as; extra ties, shoe polish and sewing kits.

Roadshow drivers are able to get clients around the pick-up or destination city as fast and efficiently as possible as they know the city’s streets and traffic, and all the regular venues for Financial Roadshows. The drivers also know exactly where to wait, park and drop off the clients.

Roadshow drivers will not use a Sat Nav system as they pre plan all routes well in advance of pick up and in between meetings. They study their travel itinerary to ensure the correct locations are listed and passenger requirements are met.

"Brand management is a major focus of TBR..."

TBR are proud sponsors and promoters of every brand that we manage, in small local events to large events with a worldwide presence. Brand Management is a major focus of TBR and we ensure all our chauffeur drivers are focused on the brand ethos throughout an event. TBR really focus on the client’s needs and representing their brands on the road. 

“TBR are really focused on the brand management and how we follow that through from taking the core ethos of their brand and making sure that the chauffeur understands who they represent and what their brand is all about, so that we can represent them better on the ground.” – Michael O’Hare (CEO)

The TBR events team prepare a driver pack in the lead up to every event. This pack will have detailed descriptions of the event; locations of the pickup zones, a map of the event area, branding logos of the company we are representing and information on the company and its values and ethos. The reason for the high volume of information in these driver packs is to give the driver an overview and insight into the company that TBR will be representing for the event.

Brand Management options:

• Branded Paging Cards
• Branding Departure Notices
• Event Specific passenger SMS
• Vehicle decals
• Branded Accessories (e.g. bottled water) 

The larger events tend to include more information in these packs and further branding options due to the high scale and size of the event; meaning that there are more drop off and pick up locations around about the city; more company details that need to be noted; and a stronger ethos that needs to be represented. An example of this event would be the Olympics, where TBR represented Adidas for the whole event and for this event the brand management was taken to another level as the TBR drivers and TBR events team had to wear Adidas apparel throughout the event. The cars were also branded with the Adidas logo on the side to further reinforce the brand. 

This highlights that Brand Management is extremely important to TBR and we will reinforce the brand image of any company that we have a working relationship with, throughout the entire event.

History of TBR Global - Where it all began...

It all began in 1991 where one car was bought to cater for Weddings and Funerals; shortly after this, Charlton Chauffeur Drive was founded which deals with the Scottish Chauffeur business; mainly Glasgow and Edinburgh. TBR was later established in Glasgow in 1999 where a mission was envisaged, a standard was set and a team was established. 

“What drives me is the constant need to improve, get better and expand. I have no interest in standing still.” – Michael O’Hare (CEO)

• TBR’s passion and drive for quality was first established when we provided ground transportation for London Banks, with a focus in Financial Roadshows. A very high quality was set and gave TBR the background to set the company up for where it is today.
• Combined local attention to detail with global logistics support, TBR is strategically placed to service the most complicated and demanding projects. 
• TBR have an obsession with quality and continue to innovate, listen and respond. 

“It’s part of my DNA; just have to keep moving forward.” – Michael O’Hare (CEO)

• TBR grew from a small Glasgow based organisation and now has a worldwide presence with offices all around the globe; Glasgow, Edinburgh, London, Hong Kong, New York, Boston; and most recently Sao Paulo.
• No matter what city in the world, TBR does not compromise on quality; our unwavering dedication to the highest quality is what sets us apart and makes us the global leaders that we are today.

“The key is now, staff and employing the right people. If we employ the right people it is very easy for us to expand into new market places.”– Michael O’Hare (CEO)

• TBR mainly consists of two teams; one specialising in Financial Roadshows and one specialising in Events.
• The TBR Financial Roadshow team has a dedicated team of specialists with over 50 years combined Roadshow experience across every region and sector; offering a complete Roadshow support service to manage bookings around the clock, ensuring consistent high quality service levels. 
• Whether in-house, on-site or on the road, our specialist TBR Events Team, consisting of: project managers, events coordinators, transport managers and quality controllers. The team will strive to ensure the highest possible level of service. 

“Service is the number 1 driver. Everything I do is obsessed with trying to get it right, 100% of the time, all the time.” – Michael O’Hare (CEO)

• Our dedication to quality flows through our company, and due to a unique combination of quality control programmes, innovation, dedication and passion, we have raised the chauffeuring industry standard globally.
• Through bespoke chauffeur management software and industry specific staff, TBR are performing 14 quality control checks on every one of your chauffeur bookings.

The Rebranding of TBR Global

TheBookingRoom was established in Glasgow in 1999 where a mission was envisaged, a standard was set and a team was born. Rebranding to TBR has changed the dynamic of our renowned chauffeur drive company; from a humble beginning to a global presence; we have grown in size, expertise and quality. We continue to put the customer first and raise our standards higher than ever.

TBR: Our Focus is You

• The rebrand brings a new era for TBR, reflecting our growth, quality and reinforcing our core values. At TBR, we continue to innovate, listen and respond.
• With offices in the USA, Europe, Asia and Latin America; our service standards are consistent. TBR does not compromise on quality; our unwavering dedication to the highest quality is what sets us apart and makes us global leaders
• The rebranding adds a new focus for TBR; not just on the road but also online. We like to keep our clients updated and reach new clients through the means of Social Media. We utilise the most current Social Media outlets; enabling contact with the highest volume of people as possible using differing methods of communication; LinkedIn, Twitter, Facebook, YouTube and an updated blog on the new TBR website.
• The blogs are a major focus for TBR as we strive to give our clients a rich content of information in the most interactive means possible. The blogs will be posted on a regular basis and the twitter feed will correspond to certain blog posts to ensure relevant information reaches our client base.
• The blogs will give information on news relating to the worldwide movements of TBR; operations within TBR and we will also be incorporating a series of blogs titled “A day in the life of...” and “Q&A with...” and “Popular Places to go in...”

TBR: Corporate Statistics

• 1,000,000 jobs undertaken 
• 95,000 passengers per year 
• 6000 clients in 108 countries 
• 650 movements worldwide daily 
• 1,000-5,000 bookings per week 
• 5,000 TBR trained drivers 
• 2846 cities covered