TBR VIP Vehicles

Alongside TBRs regular fleet of Mercedes S Class and Mercedes E Class, we also have executive vehicles used for high net worth clients and VIP passengers; with the most recent member of our fleet being the exclusive new Range Rover.

TBR: Range Rover

The Range Rover sets itself apart from the rest of the TBR fleet, with its uniqueness in the industry. TBR has invested in the Range Rover to reinforce the values which the company holds; the top priorities being quality and customer satisfaction. The Range Rover also has a focus on security, coupled with TBR’s specifically trained drivers; the Range Rover is the vehicle of choice for the high net worth client. The priority usage of the vehicle will be aimed at the likes of Artists and VIP’s travelling to and from high profile events in complete security; CEO’s/Senior Management travelling on high interest Roadshows; Air Show Hosts or passengers with a requirement for a high security vehicle.

Range Rover Features:

• Passenger Capacity: 1-3 Passengers
• Luggage Capacity: 4-5 Large Suitcases
• In Car Gratuities: Bottled Water, Newspapers/Magazines and Wi-Fi

Group Travel

At TBR we have a range of vehicles we use for the daily requirements of the global ground transportation industry; therefore we are equipped to handle any size of transfer with any type of client. The Mercedes Viano is TBR’s vehicle of choice when providing ground transportation for groups of 3-7 passengers due to the luxury and quality that this vehicle hosts.


Mercedes Viano:

The Mercedes Viano is recognised globally as the No. 1 vehicle for VIP’s travelling in groups. The TBR fleet includes the Mercedes Viano in the long wheelbase model which offers multiple seating configurations, including conference style, making it ideal for on the road meetings and conferences. The Mercedes Viano can be extremely useful as well as high in quality; due to the spacious interior that allows for a central hub for clients on business travel. This type of vehicle is ideally used for a group of CEO’s or Senior Management travelling on financial Roadshows; events travel with high volumes of support staff; and multiple passengers with long transfers between cities.

VW Caravelle: 

The Volkswagen Caravelle can also be used for group ground transportations, however it is not a vehicle used by TBR due to the Viano being a much superior comparison with higher luxury and quality; internally and externally. Both vehicles cater for the same capacity of passengers but the additional luxury of the Viano is why TBR have chosen the vehicle for our high standard fleet. The Mercedes Viano also has continuity with the TBR fleet as it has a majority consistency of Mercedes vehicles which allows our clients to recognise the vehicles when we are picking up from a destination; this is especially important with airport transfers. 

At TBR we continue to be consistent with our transportation modes and without company values; keeping quality and efficiency high with regard to the TBR trained drivers and the professionalism they exert throughout any journey.

Day in the life of an Account Manager...

TBR is a global company with global clients, therefore we need employees who can travel to meet with clients, build relationships and create new ones. An account manager is responsible for this vital role that keeps TBR competitive and reputable worldwide.

There is no average day for an Account Manager; we have to be ready to take a flight when and where the client needs us to be.” Carmen Alvarez (TBR Account Manager)

TBR account managers are based at TBR HQ in Glasgow, however they travel a lot of the time within Europe, meeting with clients and potential clients throughout the continent. The account managers based in the Glasgow office are both from major European cities with English being one of the many languages that they speak; therefore they will use their multilingual skills to communicate with clients and suppliers in their home countries.

The account managers will schedule a variety of meetings each time she goes travelling to meet clients, with the priority of creating a lasting relationship providing the best possible service. The customer is our top priority therefore we want to prove that our values resonate throughout all aspects of the organisation.

New contacts are created around the world by networking; establishing ourselves in a new country or city by creating relationships with new clients and suppliers. A lot of these new relationships will be through connections with existing clients. Each month the Account Managers will build a bank of potential clients in specific areas such as Medical/ Pharmaceuticals, Events, Corporate Travel, Financial Roadshows and VIP Transportation. She will get in touch with companies who require our type of solution and set up meetings to build the foundation of what will hopefully be a long lasting relationship with TBR.

TBR Account Managers are focussed on the human interaction of a relationship, meaning that the work they do is extremely flexible and they must be able to get on a plane and be in a different city the next day.

How we Manage Suppliers

The management of suppliers is crucial to the functioning of TBR; without relationships with our suppliers we would not maintain the high quality that resonated throughout the entire company. The management of suppliers allows us to develop trust and cooperation from the supplier which is vital to make the company successful and keep our clients satisfied.

It is the role of the Affiliate Manager to communicate with suppliers and build relationships on a global scale. He will identify who the most suited supplier is for the particular event and if additional support is needed from other suppliers in the area.

• There is constant communication with the sales team in regard to the supplier allocation for transfers across a range of sectors such as medical conferences, large events, Roadshows or airport transfers.

• In the case of specific events such as a large medical conference or an event that needs a high volume of cars, our chosen supplier is unlikely to meet the increased demand. The Affiliate Manager creates relationships with approved “back up” suppliers in advance to anticipate this.

• While travelling, they will meet new suppliers to see who can offer the best cost/quality ratio in comparison to incumbent suppliers, ensuring we constantly benchmark within each location.

• They will seek out new suppliers well in advance of large operations to ensure they are suitable for the job. They will travel to the location; vet the vehicles and drivers to ensure they comply with TBR standards.

• Any new supplier will be monitored on a 3 month trial period. In this time TBR will conduct a mystery shop on the new supplier with either someone from the company or an existing client who has a strong relationship with TBR and knows our values.

• The suppliers will be used on the event at the lower rate they offer and we may consider using them in the future due to the lower prices, saving costs all round.

Suppler Requirements: 

• Adhere to supplier SLA set by TBR. 
• The vehicle should be under 3 years old. 
• Cars on Multi-Vehicle Roadshows must all be of the same colour.
• Cars in the same classification on a multi-vehicle Roadshow must be identical.
• The supplier must provide refreshments e.g. Water. 
• All chauffeurs must adhere to TBR dress code. 
• Supplier must comply with vehicle specification according to one of the 5 categories. 
• All vehicles must have a first aid kit and fire extinguisher.

What Makes a Roadshow Driver?

Chauffeurs aspire to reach the extremely high level of a Roadshow driver. A Roadshow driver should be operating at a highly skilled level with many years of experience and a varied training background that ensures they are of the highest possible standard.





Roadshow drivers are not just drivers... they are an on-the-road concierge.

Roadshow drivers deal with all passenger requirements and will give recommendations during the Roadshow; whatever the occasion, a Roadshow driver will always be more than willing to help.

Roadshow drivers are there for the passenger’s every need, if their requirements are just to get to their destination as quickly and efficiently as possible; that will be the focus of the driver, if the passenger needs lunch on a tight schedule; drivers will ensure they will get a coffee and a sandwich during the journey.

Roadshow drivers have a car fully equipped for all parts of the journey; with bottled water, newspapers/magazines and in specific journeys, in-car Wi-Fi. Roadshow drivers are prepared for any unexpected emergencies that the client may encounter such as; extra ties, shoe polish and sewing kits.

Roadshow drivers are able to get clients around the pick-up or destination city as fast and efficiently as possible as they know the city’s streets and traffic, and all the regular venues for Financial Roadshows. The drivers also know exactly where to wait, park and drop off the clients.

Roadshow drivers will not use a Sat Nav system as they pre plan all routes well in advance of pick up and in between meetings. They study their travel itinerary to ensure the correct locations are listed and passenger requirements are met.

History of TBR Global - Where it all began...

It all began in 1991 where one car was bought to cater for Weddings and Funerals; shortly after this, Charlton Chauffeur Drive was founded which deals with the Scottish Chauffeur business; mainly Glasgow and Edinburgh. TBR was later established in Glasgow in 1999 where a mission was envisaged, a standard was set and a team was established. 

“What drives me is the constant need to improve, get better and expand. I have no interest in standing still.” – Michael O’Hare (CEO)

• TBR’s passion and drive for quality was first established when we provided ground transportation for London Banks, with a focus in Financial Roadshows. A very high quality was set and gave TBR the background to set the company up for where it is today.
• Combined local attention to detail with global logistics support, TBR is strategically placed to service the most complicated and demanding projects. 
• TBR have an obsession with quality and continue to innovate, listen and respond. 

“It’s part of my DNA; just have to keep moving forward.” – Michael O’Hare (CEO)

• TBR grew from a small Glasgow based organisation and now has a worldwide presence with offices all around the globe; Glasgow, Edinburgh, London, Hong Kong, New York, Boston; and most recently Sao Paulo.
• No matter what city in the world, TBR does not compromise on quality; our unwavering dedication to the highest quality is what sets us apart and makes us the global leaders that we are today.

“The key is now, staff and employing the right people. If we employ the right people it is very easy for us to expand into new market places.”– Michael O’Hare (CEO)

• TBR mainly consists of two teams; one specialising in Financial Roadshows and one specialising in Events.
• The TBR Financial Roadshow team has a dedicated team of specialists with over 50 years combined Roadshow experience across every region and sector; offering a complete Roadshow support service to manage bookings around the clock, ensuring consistent high quality service levels. 
• Whether in-house, on-site or on the road, our specialist TBR Events Team, consisting of: project managers, events coordinators, transport managers and quality controllers. The team will strive to ensure the highest possible level of service. 

“Service is the number 1 driver. Everything I do is obsessed with trying to get it right, 100% of the time, all the time.” – Michael O’Hare (CEO)

• Our dedication to quality flows through our company, and due to a unique combination of quality control programmes, innovation, dedication and passion, we have raised the chauffeuring industry standard globally.
• Through bespoke chauffeur management software and industry specific staff, TBR are performing 14 quality control checks on every one of your chauffeur bookings.