Outstanding Contribution by a young business leader

The night of the Inspiring City Awards 2014 is here and there is a great atmosphere in the office as everyone is getting ready for the black tie event.  The Inspiring City Awards are aimed at recognising those truly remarkable individuals, businesses and organisations that consistently go the extra mile to ensure Glasgow continues to flourish.   

Glasgow City Council leader Gordon Matheson, who is also chairman of the Glasgow City Marketing Bureau, said: “The nominations recognise those who are working to make a difference at every level – from inspiring action geared at improving their local communities to enhancing the city’s reputation on a global scale.”

We are all really excited about our Managing Director Craig being nominated for the “Outstanding Contribution by a young business leader” as it not only shows the work he has achieved but also the work of all the TBR as a team.

We have booked a table for the event so will be taking lots of pictures and tweeting, so follow us on @tbrglobal.  There may be some sore heads in the office tomorrow but it will all be worth it.  Wish us luck!

Hong Kong International Events

This month TBR Global has supplied two important international events in Hong-Kong for the trademark and art industries. Both events have received thousands of international participants and have been a great success for our team.


The first event has been organized by INTA, one of the largest global associations of trademark owners, professionals and academics. The INTA’s annual meeting -the 136th for the INTA association- is one of the trademark industry’s premier events of the year.


TBR Global has ensured the ground logistics for a dozen of law firms that during five days -from the 10th to the 14th of May- successfully attended some of the conferences, educational sessions and programs featured by INTA.

From the 15th to the 18th of May, the Art Basel show also took place in Hong-Kong. The show traced twelve decades of art history across its six sectors -galleries, insights, discoveries, encounters, magazines and film- as well as offered extensive opportunities for artists, collectors and visitors.


TBR Global accomplished the logistic service for our VIP clients including daily tours and in-town transfers as well as on-site coordination. For the event, held at the Hong Kong Convention and Exhibition Centre on Hong-Kong Island, TBR daily provided over twelve cars and achieved a very positive feedback from our clients.

TBR VIP Vehicles

Alongside TBRs regular fleet of Mercedes S Class and Mercedes E Class, we also have executive vehicles used for high net worth clients and VIP passengers; with the most recent member of our fleet being the exclusive new Range Rover.

TBR: Range Rover

The Range Rover sets itself apart from the rest of the TBR fleet, with its uniqueness in the industry. TBR has invested in the Range Rover to reinforce the values which the company holds; the top priorities being quality and customer satisfaction. The Range Rover also has a focus on security, coupled with TBR’s specifically trained drivers; the Range Rover is the vehicle of choice for the high net worth client. The priority usage of the vehicle will be aimed at the likes of Artists and VIP’s travelling to and from high profile events in complete security; CEO’s/Senior Management travelling on high interest Roadshows; Air Show Hosts or passengers with a requirement for a high security vehicle.

Range Rover Features:

• Passenger Capacity: 1-3 Passengers
• Luggage Capacity: 4-5 Large Suitcases
• In Car Gratuities: Bottled Water, Newspapers/Magazines and Wi-Fi

TBR's Online System

TBR has created the latest technology for ground transportation services, making us the global leader that we are today and strive to maintain. Utilising our latest manifest management software we plan every job and incorporate specific details; operational 24 hours a day, 7 days a week.

TBR’s online system has various features that make us a step beyond the rest:

A 14 stage automated Quality Control procedure on every booking processed through the system, implemented by a specialised control team based at the TBR headquarters or at on site Events, operating 24/7.

Access online, with secure login, available 24/7. Clients can log on and access their account details; staff can log on and access online content and specialised software to aid in their daily tasks.

Access to complete booking information with driver details worldwide.

Live global job progress, e.g. real-time updates when drivers are on-site, passengers on-board and dropped. Ensuring efficiency is maintained throughout the entire booking and transportation process.

Access to complete job and invoice history for Management Reporting, at the click of a button.

Smartphone friendly communication, which is ideal for Roadshow and event bookers.

2 hour Fixed Base Operator (FBO) check to re-confirm scheduled departure/arrival times and all other details of private jets. This allows for efficiency of the TBR driver and the passenger; if delays occur the TBR team will be well informed due to the online system and will be ready for pick up when the private jet is due.

Customer Profiling, logged onto our system to provide tailored and efficient service to high net worth clients.

Customised Event Software, specifically designed to read excel spreadsheet bookings.

Major Event Preparation

TBR has managed various events; from small local events to high profile global events. A very strong and reputable Events team at TBR are always prepared for large corporate events such as the Music Awards, Corporate & Medical Conferences as well as a provider to Corporate Sporting Sponsors.

 

 

 

 

 

 

Major Events need major planning:

TBR’s specialist team need to be well prepared for an event from the outset and begin organising many months in advance; depending on the size, scale, importance and location. Major sporting events sponsorships need an average of 10 months for the various levels of preparation.

TBR want to ensure they are fully equipped and deliver a consistent high quality of service to the client; the only way to ensure this is major preparation, training and selection of suppliers and drivers.



A major event requires a full scale planning process which can take up to a year before the event with various aspects to be coordinated:

 

• Affiliate manager has a lot of involvement in the preparation for the major event.

 

• Dealing with the suppliers in the city of the event. Getting the driver packs ready for the suppliers to ensure they have their drivers highly trained to TBR standards.

• After a month of preparation, the Affiliate Manager will do a site visit to the city of the major event; with the priority being to visit the supplier.

• The supplier will be checked and the drivers will be evaluated; in terms of quality, pricing, training and overall standards. All which should match or exceed TBR.

• Until the event is live, the supplier will be tested periodically with our existing clients’ general transfers.

 

 

 

All of this preparation occurs even before the events team at TBR know if the job has been secured. Therefore all this preparation is in anticipation as TBR maintains the value of being Proactive not Reactive!

 

 

 

 

 

How can TBR represent your brand?

• Previous Client Portfolio
• Unrivalled Quality Control
• Development on Feedback
• Experienced Staff
• High Quality Staff and Driver Training
• Branding Options

TBR never loses sight of that fact, and constantly strives to ensure our working practices and values reflect those of our clients. We will work in partnership with you on your event, ensuring a successful and memorable brand experience is delivered in tandem with our expert logistics.

Previous Client Portfolio:

TBR was established in 1999 and since then, has been involved with various different sectors for the transportation of clients and executives within these industries, including; Financial Roadshows, Major Sporting Events, Medical/ Pharmaceuticals, Corporate Travel, Financial and VIP Transportation. TBR works alongside an influential selection of clients; London 2012 Olympics, UEFA Champions League sponsors, Deutsche Bank, BNP Paribas and MTV Europe Music Awards.

Therefore TBR has a very strong client portfolio, gaining a diverse background of experience with high numbers of transfers with high profile clients; meeting high demands with efficiency and professionalism.


Unrivalled Quality Control:

TBR have obsession for quality control.
Through bespoke chauffeur management software and industry specific staff, TBR perform 14 quality control checks on every client chauffeur bookings. Our dedication to quality flows throughout the company, and due to a unique combination of quality control programmes, innovation, dedication and passion, we have raised the chauffeuring industry standard globally.


Development on Feedback:
TBR produce a feedback report, detailing all feedback from the client and TBR staff from during the event and the comments after the event. Both positive and negative feedback is vital for TBR to progress and make each event stronger and more efficient.

All aspects of the feedback are very important to TBR as it is analysed to improve our service levels to clients, supplier relations and invoice reconcilement. To develop a better understanding of current and potential clients we must understand their perspective.

Experienced Staff:

We recognise that our employees are the essence of TBR; we encourage an open forum and ensure that every employee is an integral part of the control process. The TBR Events Team will integrate with our client’s existing staff to ensure the seamless management of the event continues from the first proposal to the final reconcilement.

TBR can offer a full range of experienced staff from up to 6 months before the event:

• Project Manager
• Event Manager
• Transport Manager
• On Site Coordinators 
• Airport Greeters 
• Hostess(es)

Branding Options:

In addition to the TBR standard ground transportation service, we also offer various branding options which large corporate firms are likely to use. The branding service is especially for large high profile events where sponsors are using TBR to chauffer their clients or executives.

TBR offer various branding additions:

• Branded paging cards and departure notices.
• Event specific passenger SMS updates
• Vehicle decals
• Branded Accessories (water bottles etc)

"Brand management is a major focus of TBR..."

TBR are proud sponsors and promoters of every brand that we manage, in small local events to large events with a worldwide presence. Brand Management is a major focus of TBR and we ensure all our chauffeur drivers are focused on the brand ethos throughout an event. TBR really focus on the client’s needs and representing their brands on the road. 

“TBR are really focused on the brand management and how we follow that through from taking the core ethos of their brand and making sure that the chauffeur understands who they represent and what their brand is all about, so that we can represent them better on the ground.” – Michael O’Hare (CEO)

The TBR events team prepare a driver pack in the lead up to every event. This pack will have detailed descriptions of the event; locations of the pickup zones, a map of the event area, branding logos of the company we are representing and information on the company and its values and ethos. The reason for the high volume of information in these driver packs is to give the driver an overview and insight into the company that TBR will be representing for the event.

Brand Management options:

• Branded Paging Cards
• Branding Departure Notices
• Event Specific passenger SMS
• Vehicle decals
• Branded Accessories (e.g. bottled water) 

The larger events tend to include more information in these packs and further branding options due to the high scale and size of the event; meaning that there are more drop off and pick up locations around about the city; more company details that need to be noted; and a stronger ethos that needs to be represented. An example of this event would be the Olympics, where TBR represented Adidas for the whole event and for this event the brand management was taken to another level as the TBR drivers and TBR events team had to wear Adidas apparel throughout the event. The cars were also branded with the Adidas logo on the side to further reinforce the brand. 

This highlights that Brand Management is extremely important to TBR and we will reinforce the brand image of any company that we have a working relationship with, throughout the entire event.

History of TBR Global - Where it all began...

It all began in 1991 where one car was bought to cater for Weddings and Funerals; shortly after this, Charlton Chauffeur Drive was founded which deals with the Scottish Chauffeur business; mainly Glasgow and Edinburgh. TBR was later established in Glasgow in 1999 where a mission was envisaged, a standard was set and a team was established. 

“What drives me is the constant need to improve, get better and expand. I have no interest in standing still.” – Michael O’Hare (CEO)

• TBR’s passion and drive for quality was first established when we provided ground transportation for London Banks, with a focus in Financial Roadshows. A very high quality was set and gave TBR the background to set the company up for where it is today.
• Combined local attention to detail with global logistics support, TBR is strategically placed to service the most complicated and demanding projects. 
• TBR have an obsession with quality and continue to innovate, listen and respond. 

“It’s part of my DNA; just have to keep moving forward.” – Michael O’Hare (CEO)

• TBR grew from a small Glasgow based organisation and now has a worldwide presence with offices all around the globe; Glasgow, Edinburgh, London, Hong Kong, New York, Boston; and most recently Sao Paulo.
• No matter what city in the world, TBR does not compromise on quality; our unwavering dedication to the highest quality is what sets us apart and makes us the global leaders that we are today.

“The key is now, staff and employing the right people. If we employ the right people it is very easy for us to expand into new market places.”– Michael O’Hare (CEO)

• TBR mainly consists of two teams; one specialising in Financial Roadshows and one specialising in Events.
• The TBR Financial Roadshow team has a dedicated team of specialists with over 50 years combined Roadshow experience across every region and sector; offering a complete Roadshow support service to manage bookings around the clock, ensuring consistent high quality service levels. 
• Whether in-house, on-site or on the road, our specialist TBR Events Team, consisting of: project managers, events coordinators, transport managers and quality controllers. The team will strive to ensure the highest possible level of service. 

“Service is the number 1 driver. Everything I do is obsessed with trying to get it right, 100% of the time, all the time.” – Michael O’Hare (CEO)

• Our dedication to quality flows through our company, and due to a unique combination of quality control programmes, innovation, dedication and passion, we have raised the chauffeuring industry standard globally.
• Through bespoke chauffeur management software and industry specific staff, TBR are performing 14 quality control checks on every one of your chauffeur bookings.

The Rebranding of TBR Global

TheBookingRoom was established in Glasgow in 1999 where a mission was envisaged, a standard was set and a team was born. Rebranding to TBR has changed the dynamic of our renowned chauffeur drive company; from a humble beginning to a global presence; we have grown in size, expertise and quality. We continue to put the customer first and raise our standards higher than ever.

TBR: Our Focus is You

• The rebrand brings a new era for TBR, reflecting our growth, quality and reinforcing our core values. At TBR, we continue to innovate, listen and respond.
• With offices in the USA, Europe, Asia and Latin America; our service standards are consistent. TBR does not compromise on quality; our unwavering dedication to the highest quality is what sets us apart and makes us global leaders
• The rebranding adds a new focus for TBR; not just on the road but also online. We like to keep our clients updated and reach new clients through the means of Social Media. We utilise the most current Social Media outlets; enabling contact with the highest volume of people as possible using differing methods of communication; LinkedIn, Twitter, Facebook, YouTube and an updated blog on the new TBR website.
• The blogs are a major focus for TBR as we strive to give our clients a rich content of information in the most interactive means possible. The blogs will be posted on a regular basis and the twitter feed will correspond to certain blog posts to ensure relevant information reaches our client base.
• The blogs will give information on news relating to the worldwide movements of TBR; operations within TBR and we will also be incorporating a series of blogs titled “A day in the life of...” and “Q&A with...” and “Popular Places to go in...”

TBR: Corporate Statistics

• 1,000,000 jobs undertaken 
• 95,000 passengers per year 
• 6000 clients in 108 countries 
• 650 movements worldwide daily 
• 1,000-5,000 bookings per week 
• 5,000 TBR trained drivers 
• 2846 cities covered