Showing posts with label clients. Show all posts
Showing posts with label clients. Show all posts

Friday, 30 May 2014

Hong Kong International Events



This month TBR Global has supplied two important international events in Hong-Kong for the trademark and art industries. Both events have received thousands of international participants and have been a great success for our team.


The first event has been organized by INTA, one of the largest global associations of trademark owners, professionals and academics. The INTA’s annual meeting -the 136th for the INTA association- is one of the trademark industry’s premier events of the year.


TBR Global has ensured the ground logistics for a dozen of law firms that during five days -from the 10th to the 14th of May- successfully attended some of the conferences, educational sessions and programs featured by INTA.



From the 15th to the 18th of May, the Art Basel show also took place in Hong-Kong. The show traced twelve decades of art history across its six sectors -galleries, insights, discoveries, encounters, magazines and film- as well as offered extensive opportunities for artists, collectors and visitors.


TBR Global accomplished the logistic service for our VIP clients including daily tours and in-town transfers as well as on-site coordination. For the event, held at the Hong Kong Convention and Exhibition Centre on Hong-Kong Island, TBR daily provided over twelve cars and achieved a very positive feedback from our clients.




Wednesday, 7 May 2014

TBR's Online System



TBR has created the latest technology for ground transportation services, making us the global leader that we are today and strive to maintain. Utilising our latest manifest management software we plan every job and incorporate specific details; operational 24 hours a day, 7 days a week.




TBR’s online system has various features that make us a step beyond the rest:

A 14 stage automated Quality Control procedure on every booking processed through the system, implemented by a specialised control team based at the TBR headquarters or at on site Events, operating 24/7.

Access online, with secure login, available 24/7. Clients can log on and access their account details; staff can log on and access online content and specialised software to aid in their daily tasks.

Access to complete booking information with driver details worldwide.

Live global job progress, e.g. real-time updates when drivers are on-site, passengers on-board and dropped. Ensuring efficiency is maintained throughout the entire booking and transportation process.

Access to complete job and invoice history for Management Reporting, at the click of a button.

Smartphone friendly communication, which is ideal for Roadshow and event bookers.



2 hour Fixed Base Operator (FBO) check to re-confirm scheduled departure/arrival times and all other details of private jets. This allows for efficiency of the TBR driver and the passenger; if delays occur the TBR team will be well informed due to the online system and will be ready for pick up when the private jet is due.

Customer Profiling, logged onto our system to provide tailored and efficient service to high net worth clients.

Customised Event Software, specifically designed to read excel spreadsheet bookings.




Wednesday, 30 April 2014

TBR VIP Clients



TBR caters various business areas; from executive business travel, to event transportation, financial Roadshows and VIP chauffeuring. TBR has always had a presence in VIP Transportation.






TBR have a VIP reservation specialist that will manage the entire process; striving to meet all requirements of our VIP clients. We will deploy our highly trained security drivers; vehicles reinforced with additional safety features. At TBR we understand that there may be many risks involved in the transportation of our clients, therefore we ensure that all precautions are taken to make their journey as comfortable and stress-free as possible. 


Customer profiling is highly important to distinguish the exact requirements of the passenger; still/sparkling water, carbonated drinks, crisps and sweets, a specific car temperature or a specified driver. Therefore, providing a heavily personalised service around their needs.


We know there can be a high security risk, TBR drivers are therefore trained in escort driving, anti surveillance, evasive driving and in depth car control. 






Additional internal security precautions can be taken where the Home Address of the VIP is not shown on any of our systems; the only individual who has access to it is the driver who will be performing the transfer. It will just be shown on the TBR system as “Home Address” with no detailed information.


A security risk assessment is taken place to investigate an area and highlight if there is any unexpected or expected risk at any point of the journey. This assessment will be printed for the driver and precautions will be taken or areas can be avoided.


VIP Travel is not a new concept for TBR; we have a valued portfolio of VIP clients from various industry backgrounds. TBR transports many valued individuals in many cities throughout the world, as well as working with VIP companies at their specific events.


TBR have an obsession with Quality, which is one of the contributing factors for our success in the VIP Chauffeuring area, with our renowned Global Presence also making us extremely sought after by these types of clients.