Hong Kong International Events

This month TBR Global has supplied two important international events in Hong-Kong for the trademark and art industries. Both events have received thousands of international participants and have been a great success for our team.


The first event has been organized by INTA, one of the largest global associations of trademark owners, professionals and academics. The INTA’s annual meeting -the 136th for the INTA association- is one of the trademark industry’s premier events of the year.


TBR Global has ensured the ground logistics for a dozen of law firms that during five days -from the 10th to the 14th of May- successfully attended some of the conferences, educational sessions and programs featured by INTA.

From the 15th to the 18th of May, the Art Basel show also took place in Hong-Kong. The show traced twelve decades of art history across its six sectors -galleries, insights, discoveries, encounters, magazines and film- as well as offered extensive opportunities for artists, collectors and visitors.


TBR Global accomplished the logistic service for our VIP clients including daily tours and in-town transfers as well as on-site coordination. For the event, held at the Hong Kong Convention and Exhibition Centre on Hong-Kong Island, TBR daily provided over twelve cars and achieved a very positive feedback from our clients.

TBR's Online System

TBR has created the latest technology for ground transportation services, making us the global leader that we are today and strive to maintain. Utilising our latest manifest management software we plan every job and incorporate specific details; operational 24 hours a day, 7 days a week.

TBR’s online system has various features that make us a step beyond the rest:

A 14 stage automated Quality Control procedure on every booking processed through the system, implemented by a specialised control team based at the TBR headquarters or at on site Events, operating 24/7.

Access online, with secure login, available 24/7. Clients can log on and access their account details; staff can log on and access online content and specialised software to aid in their daily tasks.

Access to complete booking information with driver details worldwide.

Live global job progress, e.g. real-time updates when drivers are on-site, passengers on-board and dropped. Ensuring efficiency is maintained throughout the entire booking and transportation process.

Access to complete job and invoice history for Management Reporting, at the click of a button.

Smartphone friendly communication, which is ideal for Roadshow and event bookers.

2 hour Fixed Base Operator (FBO) check to re-confirm scheduled departure/arrival times and all other details of private jets. This allows for efficiency of the TBR driver and the passenger; if delays occur the TBR team will be well informed due to the online system and will be ready for pick up when the private jet is due.

Customer Profiling, logged onto our system to provide tailored and efficient service to high net worth clients.

Customised Event Software, specifically designed to read excel spreadsheet bookings.

How we Manage Suppliers

The management of suppliers is crucial to the functioning of TBR; without relationships with our suppliers we would not maintain the high quality that resonated throughout the entire company. The management of suppliers allows us to develop trust and cooperation from the supplier which is vital to make the company successful and keep our clients satisfied.

It is the role of the Affiliate Manager to communicate with suppliers and build relationships on a global scale. He will identify who the most suited supplier is for the particular event and if additional support is needed from other suppliers in the area.

• There is constant communication with the sales team in regard to the supplier allocation for transfers across a range of sectors such as medical conferences, large events, Roadshows or airport transfers.

• In the case of specific events such as a large medical conference or an event that needs a high volume of cars, our chosen supplier is unlikely to meet the increased demand. The Affiliate Manager creates relationships with approved “back up” suppliers in advance to anticipate this.

• While travelling, they will meet new suppliers to see who can offer the best cost/quality ratio in comparison to incumbent suppliers, ensuring we constantly benchmark within each location.

• They will seek out new suppliers well in advance of large operations to ensure they are suitable for the job. They will travel to the location; vet the vehicles and drivers to ensure they comply with TBR standards.

• Any new supplier will be monitored on a 3 month trial period. In this time TBR will conduct a mystery shop on the new supplier with either someone from the company or an existing client who has a strong relationship with TBR and knows our values.

• The suppliers will be used on the event at the lower rate they offer and we may consider using them in the future due to the lower prices, saving costs all round.

Suppler Requirements: 

• Adhere to supplier SLA set by TBR. 
• The vehicle should be under 3 years old. 
• Cars on Multi-Vehicle Roadshows must all be of the same colour.
• Cars in the same classification on a multi-vehicle Roadshow must be identical.
• The supplier must provide refreshments e.g. Water. 
• All chauffeurs must adhere to TBR dress code. 
• Supplier must comply with vehicle specification according to one of the 5 categories. 
• All vehicles must have a first aid kit and fire extinguisher.

Major Event Preparation

TBR has managed various events; from small local events to high profile global events. A very strong and reputable Events team at TBR are always prepared for large corporate events such as the Music Awards, Corporate & Medical Conferences as well as a provider to Corporate Sporting Sponsors.

 

 

 

 

 

 

Major Events need major planning:

TBR’s specialist team need to be well prepared for an event from the outset and begin organising many months in advance; depending on the size, scale, importance and location. Major sporting events sponsorships need an average of 10 months for the various levels of preparation.

TBR want to ensure they are fully equipped and deliver a consistent high quality of service to the client; the only way to ensure this is major preparation, training and selection of suppliers and drivers.



A major event requires a full scale planning process which can take up to a year before the event with various aspects to be coordinated:

 

• Affiliate manager has a lot of involvement in the preparation for the major event.

 

• Dealing with the suppliers in the city of the event. Getting the driver packs ready for the suppliers to ensure they have their drivers highly trained to TBR standards.

• After a month of preparation, the Affiliate Manager will do a site visit to the city of the major event; with the priority being to visit the supplier.

• The supplier will be checked and the drivers will be evaluated; in terms of quality, pricing, training and overall standards. All which should match or exceed TBR.

• Until the event is live, the supplier will be tested periodically with our existing clients’ general transfers.

 

 

 

All of this preparation occurs even before the events team at TBR know if the job has been secured. Therefore all this preparation is in anticipation as TBR maintains the value of being Proactive not Reactive!

 

 

 

 

 

How can TBR represent your brand?

• Previous Client Portfolio
• Unrivalled Quality Control
• Development on Feedback
• Experienced Staff
• High Quality Staff and Driver Training
• Branding Options

TBR never loses sight of that fact, and constantly strives to ensure our working practices and values reflect those of our clients. We will work in partnership with you on your event, ensuring a successful and memorable brand experience is delivered in tandem with our expert logistics.

Previous Client Portfolio:

TBR was established in 1999 and since then, has been involved with various different sectors for the transportation of clients and executives within these industries, including; Financial Roadshows, Major Sporting Events, Medical/ Pharmaceuticals, Corporate Travel, Financial and VIP Transportation. TBR works alongside an influential selection of clients; London 2012 Olympics, UEFA Champions League sponsors, Deutsche Bank, BNP Paribas and MTV Europe Music Awards.

Therefore TBR has a very strong client portfolio, gaining a diverse background of experience with high numbers of transfers with high profile clients; meeting high demands with efficiency and professionalism.


Unrivalled Quality Control:

TBR have obsession for quality control.
Through bespoke chauffeur management software and industry specific staff, TBR perform 14 quality control checks on every client chauffeur bookings. Our dedication to quality flows throughout the company, and due to a unique combination of quality control programmes, innovation, dedication and passion, we have raised the chauffeuring industry standard globally.


Development on Feedback:
TBR produce a feedback report, detailing all feedback from the client and TBR staff from during the event and the comments after the event. Both positive and negative feedback is vital for TBR to progress and make each event stronger and more efficient.

All aspects of the feedback are very important to TBR as it is analysed to improve our service levels to clients, supplier relations and invoice reconcilement. To develop a better understanding of current and potential clients we must understand their perspective.

Experienced Staff:

We recognise that our employees are the essence of TBR; we encourage an open forum and ensure that every employee is an integral part of the control process. The TBR Events Team will integrate with our client’s existing staff to ensure the seamless management of the event continues from the first proposal to the final reconcilement.

TBR can offer a full range of experienced staff from up to 6 months before the event:

• Project Manager
• Event Manager
• Transport Manager
• On Site Coordinators 
• Airport Greeters 
• Hostess(es)

Branding Options:

In addition to the TBR standard ground transportation service, we also offer various branding options which large corporate firms are likely to use. The branding service is especially for large high profile events where sponsors are using TBR to chauffer their clients or executives.

TBR offer various branding additions:

• Branded paging cards and departure notices.
• Event specific passenger SMS updates
• Vehicle decals
• Branded Accessories (water bottles etc)

The Rebranding of TBR Global

TheBookingRoom was established in Glasgow in 1999 where a mission was envisaged, a standard was set and a team was born. Rebranding to TBR has changed the dynamic of our renowned chauffeur drive company; from a humble beginning to a global presence; we have grown in size, expertise and quality. We continue to put the customer first and raise our standards higher than ever.

TBR: Our Focus is You

• The rebrand brings a new era for TBR, reflecting our growth, quality and reinforcing our core values. At TBR, we continue to innovate, listen and respond.
• With offices in the USA, Europe, Asia and Latin America; our service standards are consistent. TBR does not compromise on quality; our unwavering dedication to the highest quality is what sets us apart and makes us global leaders
• The rebranding adds a new focus for TBR; not just on the road but also online. We like to keep our clients updated and reach new clients through the means of Social Media. We utilise the most current Social Media outlets; enabling contact with the highest volume of people as possible using differing methods of communication; LinkedIn, Twitter, Facebook, YouTube and an updated blog on the new TBR website.
• The blogs are a major focus for TBR as we strive to give our clients a rich content of information in the most interactive means possible. The blogs will be posted on a regular basis and the twitter feed will correspond to certain blog posts to ensure relevant information reaches our client base.
• The blogs will give information on news relating to the worldwide movements of TBR; operations within TBR and we will also be incorporating a series of blogs titled “A day in the life of...” and “Q&A with...” and “Popular Places to go in...”

TBR: Corporate Statistics

• 1,000,000 jobs undertaken 
• 95,000 passengers per year 
• 6000 clients in 108 countries 
• 650 movements worldwide daily 
• 1,000-5,000 bookings per week 
• 5,000 TBR trained drivers 
• 2846 cities covered