Inspiring City Awards 2014 Nomination

TBR Global is proud to announce that our Managing Director Craig Chambers has been shortlisted for the award of “Outstanding Contribution by a young business leader” at the Inspiring City Awards 2014.

These Awards are organised by Glasgow Chamber of Commerce, in association with The Herald and the city brand PEOPLE MAKE GLASGOW. The aim of these awards is to give recognition to individuals, businesses and organisations who have gone beyond the call of duty to encourage, mentor and support investment and growth in Glasgow.

Craig has been recognised for his role in the company’s rapid growth and the internal improvements he has driven forward. Moreover, his passion, dedication and determination inspires the whole company to thrive.

We believe Craig being shortlisted is not just an individual achievement but a reflection on the great work carried by all staff at TBR Global.

Congratulations!

Day in the life of an Account Manager...

TBR is a global company with global clients, therefore we need employees who can travel to meet with clients, build relationships and create new ones. An account manager is responsible for this vital role that keeps TBR competitive and reputable worldwide.

There is no average day for an Account Manager; we have to be ready to take a flight when and where the client needs us to be.” Carmen Alvarez (TBR Account Manager)

TBR account managers are based at TBR HQ in Glasgow, however they travel a lot of the time within Europe, meeting with clients and potential clients throughout the continent. The account managers based in the Glasgow office are both from major European cities with English being one of the many languages that they speak; therefore they will use their multilingual skills to communicate with clients and suppliers in their home countries.

The account managers will schedule a variety of meetings each time she goes travelling to meet clients, with the priority of creating a lasting relationship providing the best possible service. The customer is our top priority therefore we want to prove that our values resonate throughout all aspects of the organisation.

New contacts are created around the world by networking; establishing ourselves in a new country or city by creating relationships with new clients and suppliers. A lot of these new relationships will be through connections with existing clients. Each month the Account Managers will build a bank of potential clients in specific areas such as Medical/ Pharmaceuticals, Events, Corporate Travel, Financial Roadshows and VIP Transportation. She will get in touch with companies who require our type of solution and set up meetings to build the foundation of what will hopefully be a long lasting relationship with TBR.

TBR Account Managers are focussed on the human interaction of a relationship, meaning that the work they do is extremely flexible and they must be able to get on a plane and be in a different city the next day.

How can TBR represent your brand?

• Previous Client Portfolio
• Unrivalled Quality Control
• Development on Feedback
• Experienced Staff
• High Quality Staff and Driver Training
• Branding Options

TBR never loses sight of that fact, and constantly strives to ensure our working practices and values reflect those of our clients. We will work in partnership with you on your event, ensuring a successful and memorable brand experience is delivered in tandem with our expert logistics.

Previous Client Portfolio:

TBR was established in 1999 and since then, has been involved with various different sectors for the transportation of clients and executives within these industries, including; Financial Roadshows, Major Sporting Events, Medical/ Pharmaceuticals, Corporate Travel, Financial and VIP Transportation. TBR works alongside an influential selection of clients; London 2012 Olympics, UEFA Champions League sponsors, Deutsche Bank, BNP Paribas and MTV Europe Music Awards.

Therefore TBR has a very strong client portfolio, gaining a diverse background of experience with high numbers of transfers with high profile clients; meeting high demands with efficiency and professionalism.


Unrivalled Quality Control:

TBR have obsession for quality control.
Through bespoke chauffeur management software and industry specific staff, TBR perform 14 quality control checks on every client chauffeur bookings. Our dedication to quality flows throughout the company, and due to a unique combination of quality control programmes, innovation, dedication and passion, we have raised the chauffeuring industry standard globally.


Development on Feedback:
TBR produce a feedback report, detailing all feedback from the client and TBR staff from during the event and the comments after the event. Both positive and negative feedback is vital for TBR to progress and make each event stronger and more efficient.

All aspects of the feedback are very important to TBR as it is analysed to improve our service levels to clients, supplier relations and invoice reconcilement. To develop a better understanding of current and potential clients we must understand their perspective.

Experienced Staff:

We recognise that our employees are the essence of TBR; we encourage an open forum and ensure that every employee is an integral part of the control process. The TBR Events Team will integrate with our client’s existing staff to ensure the seamless management of the event continues from the first proposal to the final reconcilement.

TBR can offer a full range of experienced staff from up to 6 months before the event:

• Project Manager
• Event Manager
• Transport Manager
• On Site Coordinators 
• Airport Greeters 
• Hostess(es)

Branding Options:

In addition to the TBR standard ground transportation service, we also offer various branding options which large corporate firms are likely to use. The branding service is especially for large high profile events where sponsors are using TBR to chauffer their clients or executives.

TBR offer various branding additions:

• Branded paging cards and departure notices.
• Event specific passenger SMS updates
• Vehicle decals
• Branded Accessories (water bottles etc)

History of TBR Global - Where it all began...

It all began in 1991 where one car was bought to cater for Weddings and Funerals; shortly after this, Charlton Chauffeur Drive was founded which deals with the Scottish Chauffeur business; mainly Glasgow and Edinburgh. TBR was later established in Glasgow in 1999 where a mission was envisaged, a standard was set and a team was established. 

“What drives me is the constant need to improve, get better and expand. I have no interest in standing still.” – Michael O’Hare (CEO)

• TBR’s passion and drive for quality was first established when we provided ground transportation for London Banks, with a focus in Financial Roadshows. A very high quality was set and gave TBR the background to set the company up for where it is today.
• Combined local attention to detail with global logistics support, TBR is strategically placed to service the most complicated and demanding projects. 
• TBR have an obsession with quality and continue to innovate, listen and respond. 

“It’s part of my DNA; just have to keep moving forward.” – Michael O’Hare (CEO)

• TBR grew from a small Glasgow based organisation and now has a worldwide presence with offices all around the globe; Glasgow, Edinburgh, London, Hong Kong, New York, Boston; and most recently Sao Paulo.
• No matter what city in the world, TBR does not compromise on quality; our unwavering dedication to the highest quality is what sets us apart and makes us the global leaders that we are today.

“The key is now, staff and employing the right people. If we employ the right people it is very easy for us to expand into new market places.”– Michael O’Hare (CEO)

• TBR mainly consists of two teams; one specialising in Financial Roadshows and one specialising in Events.
• The TBR Financial Roadshow team has a dedicated team of specialists with over 50 years combined Roadshow experience across every region and sector; offering a complete Roadshow support service to manage bookings around the clock, ensuring consistent high quality service levels. 
• Whether in-house, on-site or on the road, our specialist TBR Events Team, consisting of: project managers, events coordinators, transport managers and quality controllers. The team will strive to ensure the highest possible level of service. 

“Service is the number 1 driver. Everything I do is obsessed with trying to get it right, 100% of the time, all the time.” – Michael O’Hare (CEO)

• Our dedication to quality flows through our company, and due to a unique combination of quality control programmes, innovation, dedication and passion, we have raised the chauffeuring industry standard globally.
• Through bespoke chauffeur management software and industry specific staff, TBR are performing 14 quality control checks on every one of your chauffeur bookings.