Day in the life of a Quality Control Manager

TBR is obsessed with quality and control, therefore our control system has the most up to date technology with the most accurate movements of our drivers and locations. It is the job of a quality control manager to manage live jobs and ensure quality is delivered 24/7 around the world.

The Quality Control Manager uses the TBR system to maintain a tight schedule, with the most current information on passenger requirements, updates or changes. TBR drivers will be kept up to date, on the road, with these records and confirm their latest update back at HQ where the controller works in correlation with TBR’s core values to maintain this extremely efficient system.



On a daily basis the TBR system will show the activity of all bookings worldwide. The system is colour coded to highlight the status of a job from beginning to end;

• When any job around the world is about to take place it will automatically jump to the top of the control board and The Quality Control Manager takes immediate action to phone the driver one hour before the transfer, running through a list of pre set questions to ensure the driver has everything that is needed for the job to run efficiently. 

• The Quality Control Manager will check the driver has the most recent job sheet, confirming the most relevant information about the job; both HQ’s and the driver’s job number should be identical meaning they both have the most recent update. 

• If any anomalies arise when the questions are being answered by the driver, it is The Quality Control Manager’s duty to rectify the issue and get the job running smoothly again, ensuring the drivers are on time and update any unforeseen changes such as delays in flights, traffic delays, cancellations or time changes. 

• The work of a Quality Control Manager does not stop there; they will continue to monitor the job right through until the passenger is dropped at the final destination.

• Automated timed alerts to prompt:
• Supplier to accept job
• Drivers details
• Clients complete itinerary
• 2 hour FBO check (private jet)
• One hour driver check 
• Fifteen minute on-site
• P.O.B (Passenger on Board)
• Passenger dropped