Wednesday 30 April 2014

TBR VIP Clients



TBR caters various business areas; from executive business travel, to event transportation, financial Roadshows and VIP chauffeuring. TBR has always had a presence in VIP Transportation.






TBR have a VIP reservation specialist that will manage the entire process; striving to meet all requirements of our VIP clients. We will deploy our highly trained security drivers; vehicles reinforced with additional safety features. At TBR we understand that there may be many risks involved in the transportation of our clients, therefore we ensure that all precautions are taken to make their journey as comfortable and stress-free as possible. 


Customer profiling is highly important to distinguish the exact requirements of the passenger; still/sparkling water, carbonated drinks, crisps and sweets, a specific car temperature or a specified driver. Therefore, providing a heavily personalised service around their needs.


We know there can be a high security risk, TBR drivers are therefore trained in escort driving, anti surveillance, evasive driving and in depth car control. 






Additional internal security precautions can be taken where the Home Address of the VIP is not shown on any of our systems; the only individual who has access to it is the driver who will be performing the transfer. It will just be shown on the TBR system as “Home Address” with no detailed information.


A security risk assessment is taken place to investigate an area and highlight if there is any unexpected or expected risk at any point of the journey. This assessment will be printed for the driver and precautions will be taken or areas can be avoided.


VIP Travel is not a new concept for TBR; we have a valued portfolio of VIP clients from various industry backgrounds. TBR transports many valued individuals in many cities throughout the world, as well as working with VIP companies at their specific events.


TBR have an obsession with Quality, which is one of the contributing factors for our success in the VIP Chauffeuring area, with our renowned Global Presence also making us extremely sought after by these types of clients.

Wednesday 16 April 2014

Managing Client Itinerary




TBR is the proud leading Roadshow Specialist in the ground transportation industry. One of the key reasons for this title is due to the global presence of TBR in the industry, functioning in worldwide countries with a large client base; predominantly with top investment banks. TBR has a dedicated team of Roadshow specialists with over 50 years combined Roadshow experience across every region and sector.





Organising a Roadshow:

Our in-house Roadshow team offer a complete Roadshow support service and manage bookings round the clock, ensuring consistent high quality service levels are maintained throughout the entire Roadshow:


  • The TBR Roadshow Reservations team manage global itineraries on a daily basis. The client will send their itinerary; including city location, each drop-off location with all addresses, times and requirements for each location and each passenger. 
  • At TBR we believe that having the same Reservations coordinator for the entire experience is a key element to our success and high quality. This is also beneficial for the client as they will remain reassured throughout, as they know TBR are fully in control of operations. 
  • After the itinerary from the client is broken down by the reservations team, it will be correlated and organised into the TBR system; highlighting airport transfers, travel times and meeting addresses. 
  • The management of our supplier is essential to the efficiency of the itinerary and the schedule of the drivers around the world. TBR use a central system which the supplier can access, giving them all the information they require on the job. The TBR system allows all changes to be updated to the same place, as there is 1 centralised storage area; this ensures there are fewer avenues for mistakes and updates can be easily followed. The supplier must confirm their job to inform the TBR reservations team that the driver is on the job and everything is running smoothly. 
  • When the job is confirmed and saved it will be updated on the TBR system and an automatic confirmation will be sent out to the client, including such information; date, time, confirmation reference, pick up and drop off locations, drivers name and mobile and the driver car phone number. This information will be sent out when the job is confirmed to ensure plenty of time for error modifications. 
  • When the Roadshow is under way, the Roadshow Team will be ensuring all information is being updates and changes in times or diversions are amended correctly.




Wednesday 2 April 2014

Group Travel



At TBR we have a range of vehicles we use for the daily requirements of the global ground transportation industry; therefore we are equipped to handle any size of transfer with any type of client. The Mercedes Viano is TBR’s vehicle of choice when providing ground transportation for groups of 3-7 passengers due to the luxury and quality that this vehicle hosts.


Mercedes Viano:


The Mercedes Viano is recognised globally as the No. 1 vehicle for VIP’s travelling in groups. The TBR fleet includes the Mercedes Viano in the long wheelbase model which offers multiple seating configurations, including conference style, making it ideal for on the road meetings and conferences. The Mercedes Viano can be extremely useful as well as high in quality; due to the spacious interior that allows for a central hub for clients on business travel. This type of vehicle is ideally used for a group of CEO’s or Senior Management travelling on financial Roadshows; events travel with high volumes of support staff; and multiple passengers with long transfers between cities.





VW Caravelle: 

The Volkswagen Caravelle can also be used for group ground transportations, however it is not a vehicle used by TBR due to the Viano being a much superior comparison with higher luxury and quality; internally and externally. Both vehicles cater for the same capacity of passengers but the additional luxury of the Viano is why TBR have chosen the vehicle for our high standard fleet. The Mercedes Viano also has continuity with the TBR fleet as it has a majority consistency of Mercedes vehicles which allows our clients to recognise the vehicles when we are picking up from a destination; this is especially important with airport transfers. 





At TBR we continue to be consistent with our transportation modes and without company values; keeping quality and efficiency high with regard to the TBR trained drivers and the professionalism they exert throughout any journey.