At
TBR Boston, one of our most energetic groups is our roadshow desk. No matter
what day, or how busy it is, the roadshow desk if full of positive energy and
pep. I’ve decided to interview them to see what keeps them in such a positive
mood and provide the best service worldwide. Since the desk consists of a group
of Red Sox fans, they have decided to be represented, for this purpose, as the
Fenway Fanatics
How
do all of you keep such a positive mood, despite the busy nature of keeping TBR
ticking?
Fenway
Fanatics:
TBR
has such a great atmosphere whether dealing with customers or with hanging out
at work. We all have gotten to know each other really well and enjoy each
other’s company. All of us enjoy gossiping about the latest industry events and
keeping each other up to speed. It’s almost a competition of sorts- trying to
fight for who has the most up to date information! When one of us is having a
down day, we are able to cheer them up and keep the positivity flowing.
When
in a tough situations, how would you say TBR handles them vs other companies?
Fenway
Fanatics:
As
a group, we make sure to go above and beyond in difficult situations. Most
companies see that there is a problem and ignore it. We face the problem head
on, trying to solve it with as little interruption to the schedule as possible.
If a schedule needs to be changed last minute, we make sure we communicate with
everyone involved and confirm the change has been made. Communication is key.
We make sure to keep the booker informed every step of the way.
You
mentioned TBR goes above and beyond to help bookers. Do you have any examples?
Fenway
Fanatics:
There
are a couple of different ways we go above and beyond. We always double check
pickup times to see if there is enough time to arrive at their meeting. We
always send an email letting you know we have received information and reply in
a timely manner. And we always keep you informed. As we said before,
communication is key.
Thank
you Fenway Fanatics!
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