Our Blog Has Moved!

The TBR Global Blog has moved back to where it should be...On to the TBR Global website.  So come check out the new blog at www.tbrglobal.com/blog and also enjoy all the new pages on our website.  See you soon!

TBR Global CEO's Surprise Birthday Video - He's got a ticket to ride

TBR Global staff wanted to give their CEO a 50th birthday present he would not forget. So we made a video around all of our TBR Global offices all behind his back. Happy Birthday Michael O'Hare!

How do you pack for a week long business trip?

Many of our clients spend weeks at a time going from city to city for executive meetings. These meetings could range from places such as New York to Chicago to San Diego- all different climates. How does one pack for week long trips in ranging climates? If it were me, I would have a gigantic suitcase full with different outfits, accessories and shoes; probably not the best idea if I need to be punctual. So, how do our customers pack for weeklong trips? Through my searching, I have found some tips and tricks that are useful for packing in situations like this.

1.       Avoid checking a bag- use a carry-on if possible

Not every airline allows the same size carry-on. However, most airlines allow a 22” suitcase. This will limit the amount of room you have to pack and make you think twice about your clothing choices.

2.       Pack clothing that can be worn multiple ways

For example: a three piece suit can be mixed and matched to produce different looks while taking up limited space. In addition, bringing one suit but having multiple ties or pocket squares will bring a new look each day. For the ladies, a different necklace or scarf can have the same effect.

3.       Put a rolled- up belt inside your shirt collar to keep it stiff

4.       Roll clothing to prevent wrinkles and preserve space

The most surprising aspect of rolled clothing is that you are able to find items easily. Folded clothing is stacked and it is difficult to find a specific shirt without ruining the neat fold you spent 10 minutes perfecting. Rolled clothing, on the other hand is easily distinguishable, faster, and causes fewer wrinkles.

5.       Invest in non-wrinkle clothing

If you happen to still have wrinkled clothing once you arrive, most hotels have an iron available. If no iron is available or you are running late, hang your shirt in the bathroom while you shower- the steam will lessen the wrinkles.

6.       Put rolled socks in your shoes to save space- don’t forget to put your shoes in a plastic bag though! It will save your clothes from getting dirty.

If you have any additional tips or tricks, let us know! We would love to hear what your “must haves” are for a business trip. 

An interview with the Boston Roadshow Desk

At TBR Boston, one of our most energetic groups is our roadshow desk. No matter what day, or how busy it is, the roadshow desk if full of positive energy and pep. I’ve decided to interview them to see what keeps them in such a positive mood and provide the best service worldwide. Since the desk consists of a group of Red Sox fans, they have decided to be represented, for this purpose, as the Fenway Fanatics

How do all of you keep such a positive mood, despite the busy nature of keeping TBR ticking?

Fenway Fanatics:

TBR has such a great atmosphere whether dealing with customers or with hanging out at work. We all have gotten to know each other really well and enjoy each other’s company. All of us enjoy gossiping about the latest industry events and keeping each other up to speed. It’s almost a competition of sorts- trying to fight for who has the most up to date information! When one of us is having a down day, we are able to cheer them up and keep the positivity flowing.

When in a tough situations, how would you say TBR handles them vs other companies?

Fenway Fanatics:

As a group, we make sure to go above and beyond in difficult situations. Most companies see that there is a problem and ignore it. We face the problem head on, trying to solve it with as little interruption to the schedule as possible. If a schedule needs to be changed last minute, we make sure we communicate with everyone involved and confirm the change has been made. Communication is key. We make sure to keep the booker informed every step of the way.

You mentioned TBR goes above and beyond to help bookers. Do you have any examples?

Fenway Fanatics:

There are a couple of different ways we go above and beyond. We always double check pickup times to see if there is enough time to arrive at their meeting. We always send an email letting you know we have received information and reply in a timely manner. And we always keep you informed. As we said before, communication is key.

Thank you Fenway Fanatics! 

TBR Chauffeurs

TBR Global chauffeurs are experienced drivers with a full dedication for their work and passionate about what they do. At TBR we believe that the chauffeurs work not only consists of driving clients to their destinations but making their journey as pleasant as possible.

TBR drivers are used to working for a high luxury brand so their image and attitude is always in line with the circumstances, always knowing how to manage problems or unexpected situations when needed.

TBR Global provide an outstanding customer service and we continuously monitor this through a rigorous chauffeurs’ selection process and on going training. Even special security training is provided for those that work in the areas with potential conflicts or who drive passengers with special security needs.

Quality Control

Our control system and daily monitoring allows us to check that our chauffeurs meet our policies in every service. Those rules are related to punctuality and schedules or specific customer needs for each service. Furthermore, our drivers are in constant communication with the offices by phone and mobile apps.

Finally, our feedback system enables customers to give their opinion about the service and their driver quickly and effectively.

At TBR Global we are proud that our drivers’ feedbacks are very positive and exceed all expectations, placing TBR Global as an industry leader in ground transportation.

China to Be the Largest Business Travel Market Worldwide in 2016

GBTA expects China to continue to grow its domestic business travel market much more rapidly than the other countries in the world with estimated spending growth of 14.2% in 2015 and 12.1% in 2016. China is poised to overtake the U.S. as the number one business travel market in the world.

According to the report of GBTA, China is to surpass the U.S. in spending by 2017 considering their current and estimated growth in business travel market.

China’s economic growth projections in the near term remain robust, which bode well for a strong business travel market, growing more rapidly than the other major markets globally,

said Stanford Lin, Vice President and Head of Products at Visa China.

Visa is committed to working with financial institutions and merchant partners to offer value-add benefits that help companies and business travelers better manage their travel expenses.

Outbound tourism is popular among Chinese travelers. Some European airlines promote cheap tickets to attract travelers to Europe according to CNN’s report.

Japan has also added some special travel trains with delicious food supply to attract travelers. Besides, Japan’s luxury train can provide luxury goods and food to stimulate travelers’ consumption home and abroad according to Nikkei Asian Review. Shoppers from China spent 18% more on Tax Free Shopping in 2014 compared to 2013 according to Global Blue.

Australia is the top luxury travel destination, followed by France. Maldives shoots into third place. UK back into the Top 10.

China has been the largest market for Germany’s domestic travel in Asian. During Chinese year period, German’s merchants promoted various events to attract Chinese travelers. See more about Chinese New Year Traveler Insights here.

Oxford research report shows China and other new markets will promote global travel industry into a prosperous stage in 10 years.

Read more: http://www.chinainternetwatch.com/12920/largest-business-travel-market-worldwide-2016/#ixzz3XqDJtRKV

The People Awards 2015

TBR Global are delighted to announce that our EMEA Managing Director Craig Chambers has been shortlisted in The People Awards 2015 for Rising Star.

This Rising Star Award recognises an outstanding individual from any sector of the business travel industry who is under 35 years of age and has demonstrated a desire to develop into a business leader of the future through excellence in and a fresh approach to their role

The Awards Ceremony takes place on Friday May 22nd at the Park Plaza.  We will keep you up to date on our social media.

Well done Craig!